Frequently Asked Questions
Everything you need to know about your KittySpout style.
What is the average shipping time for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 5-7 business days within the United States, while international shipping may take 10-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition for a full refund or exchange.
Are your materials ethically sourced?
Absolutely. At The KittySpout, we prioritize sustainability and ethical manufacturing. All our fabrics are sourced from certified suppliers who adhere to strict fair labor practices.
How should I care for my KittySpout apparel?
To maintain the quality and fit of your garments, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or high-heat tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery, but we have a 1-hour window for any changes or cancellations. Please contact our support team immediately at [email protected].